Refund policy

Return & Exchange Policy (7 Days)

Return & Exchange Policy

At Studiomugs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

• The item must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, and tags (if applicable).
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

We do not accept returns or exchanges for:

• Products damaged due to misuse or mishandling by the customer.
• Items returned after 7 days of delivery.
• Products that are used, damaged, or incomplete.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund after verification.

Refund Process

• Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
• Approved refunds will be processed within 5–10 business days through the original payment method or bank transfer.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• Shipping charges are non-refundable.

Contact Us

For return or exchange requests, please contact us:

Email: teamstudiomugs@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM